Direction of travel is an important consideration for everyone at The AA. For group CIO Antony Hausdoerfer, it means making sure customers have the best possible experiences when they are in a challenging situation. “How can we know what the problem is that customers are having before we send a patrol, so we make sure that whoever we send to support that customer, we get the right person there with the right skills in the shortest possible time to get people back on the road in the shortest po...